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Servarea

Privacy Policy

Last updated: 2026 • Servarea

Welcome to Servarea. We connect people with trusted local service providers. This page explains what information we collect, why we need it, and how we protect your personal privacy in clear, simple language.

1. What Information We Collect

We only collect information that helps you use the platform smoothly and safely:

For Customers

  • Account Details: When you sign up, we save your name, email address, and profile picture (if you sign in with Google or upload one).
  • Chat Messages: Messages you send to service providers inside the app are saved so you and the provider can refer back to your conversation.
  • Reviews & Ratings: Star ratings and written reviews you leave for providers are shown on their profile to help other community members.

For Service Providers

  • Phone Verification: To protect people from spam and fake listings, providers confirm an active mobile number using a short SMS code.
  • Trade & Service Details: Your trade (such as Electrician, Plumber, Tutor, or Designer), business name, service description, and prices or packages.
  • Work Location: The city or neighborhood where you offer services so local customers can find you.
  • Photos of Your Work: Pictures of your work or services you upload to show customers your skills.

2. Location Privacy

You are always in control of your location:

  • Optional Nearby Search: If you use the Nearby option, we only use your rough location to estimate how close a service provider is (for example, "2 km away").
  • Your Exact Address Stays Private: We never share your live GPS location or exact private street address with providers or public visitors.
  • Manual City Search: If you prefer not to share your location, you can simply type your city name to find local providers.

3. How We Use Your Information

We only use your information to provide our service:

  • To help customers find and message local service providers.
  • To display provider profiles, services, and photos to people looking for help.
  • To prevent fake accounts, spam, and fraud.
  • To help you if you contact our support team.

4. Payments (Provider Lead Packs Only)

Customers never pay anything on Servarea. We do not ask for, collect, or store any payment information or bank details from customers.

For service providers who voluntarily choose to purchase a lead pack after using their 5 free customer inquiries:

  • Payments are handled safely through a secure payment service (Razorpay).
  • Servarea never sees or saves debit/credit card numbers, bank passwords, or UPI PINs.
  • We only receive a basic payment confirmation so your lead pack can be activated.

5. Keeping Your Information Safe

  • We Do Not Sell Your Data: We never sell or rent your personal information, phone number, or messages to third-party marketers or advertisers.
  • Secure Storage: Your passwords and personal details are stored safely to protect your account from unauthorized access.

6. Deleting Your Account & Data

You are always in control of your account:

  • Delete Anytime: You can permanently delete your account at any time right from your Profile settings.
  • What Happens When Deleted: When an account is deleted, your profile, services, messages, and uploaded photos are permanently wiped.
  • Inactive Listings & Accounts: To keep our community active, listings belonging to providers with no login activity for over 2 months are automatically paused from public discovery (and can be resumed anytime with 1 click upon logging back in). Accounts that stay inactive with no login for 1 year may be reviewed and closed by our administration team.

7. Contact Us

If you have any questions about your privacy or how your information is handled, feel free to reach out:

Email: servarea.opegl@gmail.com

You can also read our Terms & Conditions for details on using the platform.